Food Safety Policy
Due to the perishable nature of our all-natural dog treats, we are unable to accept returns or exchanges on opened products. This helps us maintain the highest safety and quality standards.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at bourbones@holladay.com with:
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Your order number
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A photo of the product and packaging
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A brief description of the issue
We’ll gladly offer a replacement or refund for eligible claims.
Unopened Products
Unopened treats in their original, sealed packaging may be eligible for return within 14 days of delivery.
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Customer is responsible for return shipping costs.
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Refunds will be issued once the product is received and inspected.
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Original shipping charges are non-refundable.
Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days after processing.